The courses in this category are for CSR Certification.

The skills and knowledge that will be built in the two courses, define a deeper understanding of:

  • the services that service providers sell and support
  • the historical nature of the business
  • the terms and technology now used to deliver services
  • a deeper understanding of technologies and the bigger picture these technologies provide

This knowledge and skill set defines a "Certified CSR" - a next level of support, capability, and wisdom.  Good luck in your knowledge quest.

Telecom 101 Certification for CSR's

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This certification course for Customer Service Representatives (CSR's) develops knowledge and skills on traditional phone and Internet networks, describing how these networks work, defining key terms and functions, to improve troubleshooting and communications skills with both customers and technical staff.

Wi-Fi Certification for CSR's

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This certification course for Customer Service Representatives (CSR's) develops knowledge and skills on Wi-Fi networks, describing how Wi-Fi Networks work, to improve troubleshooting and communications skills with both customers and technical staff.