Understanding the basics of the rapidly evolving Telecommunications Networks is important to Service Provider new hires, technical and customer service employees. This one day Telecom 101 - taught in person - course explains and demystifies the terms used, and the technologies, functions and components that make up the complex world of the voice and data telecommunications networks. So much has happened historically, the buzz words and three letter acronyms that the experienced take for granted can be overwhelming. From Plain Old Telephone Service, to the Internet, to the regulatory environment, this course provides a complete survey and reference for the terms, the network equipment functions, and the components that make up the complex world of voice and data telecommunications. Course Details here.

Technicians need a solid foundation of understanding how the Internet works, what protocols are involved, and how they can use their Windows PC’s to test and examine networking functions.

This one day Networking 101 course explains and demystifies the terms used, and the technologies, functions and components that make up the Internet. So much has happened historically, the buzz words and three letter acronyms that the experienced take for granted can be overwhelming. Course Details here.

This one-day course focuses on the knowledge and understanding needed by the Customer Support team (Customer Service Reps and Technical staff who have direct customer contact) to elevate their customer’s Broadband experience.  We will use real life examples of problems to illustrate solutions, explain network operations, and build our skill set to provide the best broadband customer support practices.  We start with a basic understanding of the technical aspects of broadband, including service via fiber vs copper.  We will discuss the various types of services available over broadband, and the various speeds they demand, so we understand what to recommend and enhance the customer experience.  We will explain how the customers’ use of the broadband service will determine the level of service they need. Course Details here.